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Clearfield Area School District's
SchoolReach Instant Parent Contact System


PARENTS:
Please keep your phone information for the
CASD SchoolReach system up-to-date by
notifying the office at your child's school
of any changes to your emergency contact numbers.
Thank you!

IMPORTANT INFORMATION PARENTS SHOULD KNOW ABOUT SchoolReach:

Number of Calls

The SchoolReach Instant Parent Contact System will not dial the same phone number more than once for each family.  Families with more than one child in the District will receive only one phone call per event.

Live Answers

There is a short pause at the beginning of the message, usually just a few seconds.  Answer your phone as you normally would "Hello" and hold for the message to begin.  Multiple "hello's" will delay message.  Inform all family members of this process who may answer your telephone. 

Answering Machines

The SchoolReach system will detect that your machine has answered and will play the recording to your machine.  The maximum number of rings before hang-up is 5.  Make sure your machine answers after 4 rings or you may miss the message. 

Morning & Day Calls 


We will use the primary contact number listed on your child's emergency card for all calls from the SchoolReach system. 

Message Repeat

At the end of the message you will be prompted to "press one" to hear the message again.  This is very effective when a child answers the phone and hands it to a parent, who can then "repeat" the message in its entirety. 


SchoolReach, the service provider, uses the latest available technology in the industry to detect the difference between human answer and machine answer.

How detection works:
1.  The system detects and measures the voice energy when a phone is answered.
2.  The system measures this energy in combination with the background noise and line impairments.
3.  If the system determines that it is a "live" answer it will immediately start playing the message.
4.  If the system determines that it is an answering machine it will wait for three (3) full seconds of silence before playing the message with a maximum wait time of 20 seconds.
5.  If the system cannot make a determination it will default to answering machine thus requiring three seconds of silence for the message to play.  In this case, you may hear a prompt to "Press any key to hear the message immediately."

Some reasons for false detection may be:
1.  Loud background noise, i.e. television, radio, generally noise environment.
2.  Cordless phone that has static or other foreign noise.
3.  Not saying "hello" or delaying saying "hello".

What can be done to remedy this?
1.  Do not say "hello" more than once.  If the system detects your answer incorrectly all noise will reset the three-second counter.
2.  If, after your answer, the message does not immediately play you can cover the mouthpiece of the phone to cut out all background noise - the message should then play after three seconds.

What if I receive a call and do not have children in the Clearfield Area School District?
If you have received automated calls through our SchoolReach system in error and wish your phone number removed from the system, please contact the CASD Technology Department at 765-6134, Ext. 3086 and leave a message telling us to delete your number from the automated system - make sure you tell us the actual phone number to be deleted.  Every attempt is made to keep our automated call list as accurate as possible. 

If you have any questions, please contact the office at your child's school.